North Baja Pipeline, LLC

Original Volume No. 1

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Effective Date: 04/24/2010, Docket: RP10-510-000, Status: Effective

First Revised Sheet No. 196 First Revised Sheet No. 196

Superseding: Original Sheet No. 196

 

GENERAL TERMS AND CONDITIONS OF SERVICE

(Continued)

 

34. COMPLAINT PROCEDURES (Continued)

 

34.1 Any Shipper or potential Shipper may register a complaint

regarding requested or provided transportation service. The

complaint may be communicated to NBP primarily by use of NBP's

Internet website and secondarily either orally, and/or in writing.

Oral complaints should be made to NBP's Director, Commercial

Services, telephone (832) 320-5257. Written complaints should be

sent via registered or certified mail, facsimile (832) 320-6257,

or hand delivered to:

 

North Baja Pipeline, LLC

717 Texas Street, Suite 2400

Houston, Texas 77002-2761

Attention: Director, Commercial Services

 

Oral, written and Internet website-submitted complaints must

contain the following minimum information:

 

- Shipper or potential Shipper's name, address, and FAX and

telephone numbers;

- Shipper or potential Shipper's contact representative;

- A clear, concise statement of the complaint.

 

Each complaint will be recorded in NBP's Transportation Service

Complaint Log maintained by NBP's Gas Transportation and Services

Department located in Houston, Texas. Complaints will be logged

by date and time received by NBP.

 

 

34.2 NBP will initially respond to each complaint within forty-eight

(48) hours after NBP receives it. NBP will provide a written

response to each complaint within thirty (30) days after NBP

receives it. NBP's written response will be sent to Shipper or

potential Shipper by certified or registered mail. If the

complaint was filed via the Internet website, then NBP shall

respond via the Internet website. A copy of all complaints will

be filed in the Transportation Service Complaint Log.