Midwestern Gas Transmission Company

Third Revised Volume No. 1

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Effective Date: 12/01/2009, Docket: RP10-74-000, Status: Effective

Fourth Revised Sheet No. 253 Fourth Revised Sheet No. 253

Superseding: Third Revised Sheet No. 253

 

GENERAL TERMS AND CONDITIONS

 

 

19. INFORMATION AND COMMUNICATIONS REGARDING TRANSPORTATION SERVICES (Continued)

 

19.3 Customer Activity Site

 

Company's proprietary business functions are accessible via its Customer

Activity site. [4.3.39/v1.4]

 

(a) The Customer Activity site will be maintained to provide equal and timely

access to certain transportation information, as it pertains to Company's

pipeline system and in accordance with applicable currently effective

FERC's adopted NAESB WGQ standards.

 

(b) Any person may communicate with Company via the System by:

 

(i) acquiring compatible personal computer capability

 

(ii) executing the applicable access forms with Company; and

 

(iii) receiving a user identification password for accessing such site.

 

(c) Company agreements located on the Customer Activity site

(www.mgt.oneokpartners.com) include the: (i) Operational Balancing

Agreement (For use at Receipt Points(s)); (ii) Operational Balancing

Agreement (For use at Delivery Points(s)); (iii) Operational Balancing

Agreement (For Aggregator at Delivery Points(s)); (iv) Operational

Balancing Agreement for Pipelines; (v) Master Electronic Transactions

Agreement; (vi) Electronic Communication Agreement; (vii) Electronic Data

Interchange Trading Partner Agreement and (viii) Agency Authorization

Agreement.

 

19.4 Electronic Data Interchange

 

A person may communicate with Company via Electronic Data Interchange (EDI) by

executing an Electronic Data Interchange Trading Partner Agreement with

Company. The Electronic Data Interchange Trading Partner Agreement and the

Electronic Communication Agreement can be found on Company's Web Site

(www.mgt.oneokpartners.com) under Customer Activities. The Electronic Data

Interchange Trading Partner Agreement follows the format of the NAESB form

Electronic Data Interchange Trading Partner Agreement (NAESB Standard 6.3.3).

 

 

To transact business via the Customer Activity Site, a person must execute an

Electronic Communication Agreement with Company.

 

 

19.5 Service Complaints

 

Customers are encouraged to resolve any disputes informally with their

designated representatives. A formal complaint concerning any services offered

by Company shall be directed, preferably in writing, to the Chief Compliance

Officer (CCO), Midwestern Gas Transmission Company, ONEOK Plaza, 100 West 5th

Street, Tulsa, Oklahoma 74103. The CCO or a designee will respond initially to

the complainant within 48 hours (exclusive of weekends and holidays), and in

writing within 30 days.