ANR Pipeline Company

Second Revised Volume No. 1

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Effective Date: 11/01/2006, Docket: RP06-613-000, Status: Effective

Fifth Revised Sheet No. 100 Fifth Revised Sheet No. 100 : Effective

Superseding: Fourth Revised Sheet No. 100

GENERAL TERMS AND CONDITIONS

(Continued)

Agreement for service which Shipper cannot begin within

thirty (30) Days after the date the request is made pursuant

to Section 2.1 of these General Terms and Conditions, or such

other period as the parties may agree to in writing.

2.6 Complaints: In the event that a Shipper or potential

Shipper has a complaint relative to service under this

Tariff, the Shipper shall:

(a) Provide a description of the complaint, verbally or in

writing, including the identification of the

transportation request (if applicable), communicated to

Transporter. Information regarding the appropriate

contact personnel is available via Transporter's Internet

site.

(b) Within forty-eight (48) hours, or two business Days,

whichever is later from the Day of receipt of a complaint,

Transporter will respond initially to the complaint and

Transporter shall respond in writing within thirty (30)

Days advising Shipper or potential Shipper of the

disposition of the complaint.

2.7 Information:

Contact information is available via Transporter's Internet

site for any person desiring information on the availability,

pricing, or other terms of the Transportation Services.