Millennium Pipeline Company, L. L. C.

Original Volume No. 1

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Effective Date: 12/22/2008, Docket: CP98-150-011, Status: Effective

Original Sheet No. 312 Original Sheet No. 312

 

GENERAL TERMS AND CONDITIONS

(Continued)

 

30. COMPLAINT RESOLUTION PROCEDURE

 

Any Shipper or potential Shipper may make a written complaint to

Transporter, Attention: President, regarding any dispute between Shipper and

Transporter arising under this Tariff. Shipper must specify each reason for

the dispute. Within two business days of receiving a complaint, Transporter

shall provide an initial response to complainant, acknowledging receipt of

the complaint and requesting further information as appropriate. Within 30

days after receipt of Shipper's complaint, Transporter shall appoint a

Committee composed of the President, and any other necessary personnel, to

review the complaint and provide a written decision to the complainant

addressing each element thereof and, where appropriate, recommending a course

of action. In the event the complainant disagrees with this determination

and makes a written request for reconsideration or clarification, specifying

each reason the complainant disagrees with the initial determination, the

Committee shall consider such request and within 30 days after receipt

thereof shall render its final written decision to complainant, addressing

each element thereof and, where appropriate, recommending a course of action.