Kern River Gas Transmission Company

Second Revised Volume No. 1

Effective Date: 09/06/2004, Docket: RP04-444-000, Status: Effective

Fifth Revised Sheet No. 165 Fifth Revised Sheet No. 165 : Effective

Superseding: Fourth Revised Sheet No. 165

. GENERAL TERMS AND CONDITIONS .

(Continued)

16. INFORMATION AND COMMUNICATIONS REGARDING TRANSPORTATION SERVICES

Section 16 describes the information and procedures Transporter will

make available pursuant to FERC Order Nos. 587, 636, 637 and 2004.

16.1 System and Service Information. Any person desiring information

on the availability, pricing, or other terms of the Transportation

services can call Marketing and Customer Services at (801) 937-

6111.

16.2 Service Complaints. Customers are encouraged to resolve any

disputes informally with their designated customer

representatives. A formal complaint concerning any Transportation

services offered by Transporter will specifically state that it is

a complaint under Order No. 602 and will be directed, preferably

in writing, to the Manager of Marketing and Customer Services,

Kern River Gas Transmission Company, 2755 E. Cottonwood Parkway,

Suite 300, P.O. Box 71400, Salt Lake City, UT 84171-0400. The

Manager or a designee of the Manager will respond initially to the

complainant within forty-eight (48) hours (exclusive of weekends

and holidays), and in writing within thirty (30) Days.

16.3 Energy Affiliates. Information required to be made available

pursuant to Order No. 2004, as set forth in 18 CFR Section 358, is

posted on Transporter's Designated Site.

16.4 Valid Service Requests. The specific information and format

required from a Shipper for a valid Transportation Service

Agreement is available on Transporter's Designated Site.

16.5 Rapids II.

(a) Transporter has established an interactive computer system,

RAPIDS II, to publicize information concerning its services

and available Transportation capacity and to facilitate

Shippers' use of the services provided by Kern River.

RAPIDS II is available on a nondiscriminatory basis for use

by any party (hereinafter "User") that has compatible