Kern River Gas Transmission Company
Second Revised Volume No. 1
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Effective Date: 09/06/2004, Docket: RP04-444-000, Status: Effective
Fifth Revised Sheet No. 165 Fifth Revised Sheet No. 165 : Effective
Superseding: Fourth Revised Sheet No. 165
. GENERAL TERMS AND CONDITIONS .
16. INFORMATION AND COMMUNICATIONS REGARDING TRANSPORTATION SERVICES
Section 16 describes the information and procedures Transporter will
make available pursuant to FERC Order Nos. 587, 636, 637 and 2004.
16.1 System and Service Information. Any person desiring information
on the availability, pricing, or other terms of the Transportation
services can call Marketing and Customer Services at (801) 937-
16.2 Service Complaints. Customers are encouraged to resolve any
disputes informally with their designated customer
representatives. A formal complaint concerning any Transportation
services offered by Transporter will specifically state that it is
a complaint under Order No. 602 and will be directed, preferably
in writing, to the Manager of Marketing and Customer Services,
Kern River Gas Transmission Company, 2755 E. Cottonwood Parkway,
Suite 300, P.O. Box 71400, Salt Lake City, UT 84171-0400. The
Manager or a designee of the Manager will respond initially to the
complainant within forty-eight (48) hours (exclusive of weekends
and holidays), and in writing within thirty (30) Days.
16.3 Energy Affiliates. Information required to be made available
pursuant to Order No. 2004, as set forth in 18 CFR Section 358, is
posted on Transporter's Designated Site.
16.4 Valid Service Requests. The specific information and format
required from a Shipper for a valid Transportation Service
Agreement is available on Transporter's Designated Site.
16.5 Rapids II.
(a) Transporter has established an interactive computer system,
RAPIDS II, to publicize information concerning its services
and available Transportation capacity and to facilitate
Shippers' use of the services provided by Kern River.
RAPIDS II is available on a nondiscriminatory basis for use
by any party (hereinafter "User") that has compatible