Iroquois Gas Transmission System, L.P.
FIRST REVISED VOLUME NO. 1
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Effective Date: 11/26/2008, Docket: RP09-109-000, Status: Effective
FIFTH REVISED SHEET NO. 88 FIFTH REVISED SHEET NO. 88
Superseding: FOURTH REVISED SHEET NO. 88
GENERAL TERMS AND CONDITIONS (Continued)
22A. COMPLIANCE WITH THE STANDARDS OF CONDUCT RULE
1. Standards of Conduct for Transmission Providers (18 CFR 358)
Transporter shall post on its Internet Website its procedures
for implementation of and compliance with the Commission’s
Standards of Conduct regulations. All information required to be
posted pursuant to such regulations, including but not limited
to, the names and addresses of all affiliates that employ or
retain Marketing Function Employees, job titles and job
descriptions of Transporter’s Transmission Function Employees and
contact information for Transporter’s Standards of Conduct Chief
Compliance officer shall be provided on Transporter’s Internet
Website under Informational Postings. Such information shall be
updated as required by applicable regulation(s) issued by the
Commission.
2. Complaint Resolution Procedures (18 CFR 250.16)
Transporter will attempt to resolve any complaints by
Shippers or potential Shippers without the necessity of a
written complaint. To this end, Shippers are encouraged to
attempt to resolve disputes informally with their designated
service representatives.
A formal complaint concerning any transportation services
offered by Transporter must specifically state that it is a
complaint under Transporter’s Standards of Conduct and should be
communicated, preferably in writing, to Transporter’s Standards
of Conduct Chief Compliance Officer, at One Corporate Drive,
Suite 600, Shelton, Connecticut 06484. Transporter will respond
initially to the complaint within 48 hours and in writing within
30 days.
In addition, any person desiring information on the
availability, pricing or other terms of Transporter's
transportation service should call the Marketing, Development &
Commercial Operations Department at (203) 925-7200.