Iroquois Gas Transmission System, L.P.

FIRST REVISED VOLUME NO. 1

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Effective Date: 11/26/2008, Docket: RP09-109-000, Status: Effective

FIFTH REVISED SHEET NO. 88 FIFTH REVISED SHEET NO. 88

Superseding: FOURTH REVISED SHEET NO. 88

 

GENERAL TERMS AND CONDITIONS (Continued)

 

 

22A. COMPLIANCE WITH THE STANDARDS OF CONDUCT RULE

 

1. Standards of Conduct for Transmission Providers (18 CFR 358)

 

Transporter shall post on its Internet Website its procedures

for implementation of and compliance with the Commission’s

Standards of Conduct regulations. All information required to be

posted pursuant to such regulations, including but not limited

to, the names and addresses of all affiliates that employ or

retain Marketing Function Employees, job titles and job

descriptions of Transporter’s Transmission Function Employees and

contact information for Transporter’s Standards of Conduct Chief

Compliance officer shall be provided on Transporter’s Internet

Website under Informational Postings. Such information shall be

updated as required by applicable regulation(s) issued by the

Commission.

 

2. Complaint Resolution Procedures (18 CFR 250.16)

 

Transporter will attempt to resolve any complaints by

Shippers or potential Shippers without the necessity of a

written complaint. To this end, Shippers are encouraged to

attempt to resolve disputes informally with their designated

service representatives.

 

A formal complaint concerning any transportation services

offered by Transporter must specifically state that it is a

complaint under Transporter’s Standards of Conduct and should be

communicated, preferably in writing, to Transporter’s Standards

of Conduct Chief Compliance Officer, at One Corporate Drive,

Suite 600, Shelton, Connecticut 06484. Transporter will respond

initially to the complaint within 48 hours and in writing within

30 days.

 

In addition, any person desiring information on the

availability, pricing or other terms of Transporter's

transportation service should call the Marketing, Development &

Commercial Operations Department at (203) 925-7200.