Granite State Gas Transmission, Inc.

Fourth Revised Volume No. 1

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Effective Date: 03/01/2010, Docket: RP10-322-000, Status: Effective

Original Sheet No. 109 Original Sheet No. 109

 

GENERAL TERMS AND CONDITIONS

(Continued)

 

23. STANDARDS OF CONDUCT COMPLIANCE PROCEDURES

 

This section describes the information required by the

Commission's Standards of Conduct regulations.

 

23.1 Informational Postings

 

All information required to be posted pursuant to the

Commission's currently effective Standards of Conduct regulations

will be provided on Pipeline's Internet Web Site under

Informational Postings. Such information will be updated as

required by applicable regulation(s) issued by the Commission.

 

23.2 Complaint Procedures

 

Complaints concerning Transporter's compliance with

Pipeline's Standards of Conduct procedures should be communicated

to Transporter with a designation that it is a Standards of

Conduct regulatory complaint and shall contain a clear and

complete statement of the nature and basis of the complaint,

together with supporting documentation, if any. Information

regarding the appropriate contact personnel shall be posted on

Transporter's Internet Web Site. Transporter shall respond

initially within forty-eight (48) hours and in writing within

thirty (30) Days to such complaints. In the event the required

date of Transporter's response falls on a Saturday, Sunday, or a

holiday that affects Transporter, Transporter shall respond by the

next Business Day.