Granite State Gas Transmission, Inc.

Third Revised Volume No. 1

Effective Date: 12/13/1993, Docket: RS93- 1-001, Status: Effective

Original Sheet No. 286 Original Sheet No. 286 : Effective

GENERAL TERMS AND CONDITIONS

(continued)

27. ORDER NO. 497 COMPLIANCE PROCEDURES

27.1 General Application: All terms and conditions contained

in this tariff shall be applied in a uniform and nondis-

criminatory manner without regard to the affiliation of

any entity to Transporter. Furthermore, no preference

is afforded to any affiliate of Transporter for sales

and transportation service which Transporter provides.

27.2 Shared Facilities and Employees: Transporter has two

affiliated distribution company customers, Bay State Gas

Company and Northern Utilities, Inc., and relies on its

parent and affiliate, Bay State Gas for certain adminis-

trative and support services. To the extent practicable

Transporter will keep its merchant function separate

from its transportation services. With respect to

shared facilities, Transporter and its affiliates share

an office building at 300 Friberg Parkway, Westborough,

MA 01581, and a dispatch center at Ravenwood Drive,

Ludlow, MA and the respective computer systems located

therein.

27.3 Complaint Procedures: Any Customer or potential custom-

er that has requested service pursuant to Section 25 and

has not been granted such service or is otherwise unsat-

isfied with Transporter's provision of service shall

notify Transporter's Transportation Services Department,

either orally or in writing, of any complaint it has

concerning the denial of such service. Transporter

shall respond initially within 48 hours by telephone,

and in writing within thirty (30) business days. Said

response shall explain the basis for the action com-

plained of and explain what additional action, if any,

will be taken by Transporter concerning the complaint.