Guardian Pipeline, L.L.C.

Original Volume No. 1

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Effective Date: 08/01/2010, Docket: RP10-926-000, Status: Effective

Fifth Revised Sheet No. 201 Fifth Revised Sheet No. 201

Superseding: Fourth Revised Sheet No. 201

 

GENERAL TERMS AND CONDITIONS

(Continued)

 

 

25. COMPLAINT RESOLUTION

 

Complaint Resolution. Transporter will attempt to resolve any

complaints by Shippers or potential Shippers without the necessity

of a written complaint. To this end, Shippers are encouraged to

attempt to resolve disputes informally with their designated

service representatives. A formal complaint concerning any

services offered by Transporter should be directed, in writing or

via facsimile, to:

 

Guardian Pipeline, L.L.C.

Attn: Chief Compliance Officer

ONEOK Plaza

100 West 5th Street

Tulsa, Oklahoma 74103

 

Facsimile: (918) 588-7890

 

The complaint should state that it constitutes a complaint

pursuant to these tariff provisions, and the complaint should

state with specificity the nature of the complaint, the actions

or procedures of Transporter that gave rise to the complaint, and

the remedy sought by the Shipper. Transporter will respond

initially to the complaint within two (2) Business Days and in

writing within thirty (30) Days.