Guardian Pipeline, L.L.C.
Original Volume No. 1
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Effective Date: 08/01/2010, Docket: RP10-926-000, Status: Effective
Fifth Revised Sheet No. 201 Fifth Revised Sheet No. 201
Superseding: Fourth Revised Sheet No. 201
GENERAL TERMS AND CONDITIONS
(Continued)
25. COMPLAINT RESOLUTION
Complaint Resolution. Transporter will attempt to resolve any
complaints by Shippers or potential Shippers without the necessity
of a written complaint. To this end, Shippers are encouraged to
attempt to resolve disputes informally with their designated
service representatives. A formal complaint concerning any
services offered by Transporter should be directed, in writing or
via facsimile, to:
Guardian Pipeline, L.L.C.
Attn: Chief Compliance Officer
ONEOK Plaza
100 West 5th Street
Tulsa, Oklahoma 74103
Facsimile: (918) 588-7890
The complaint should state that it constitutes a complaint
pursuant to these tariff provisions, and the complaint should
state with specificity the nature of the complaint, the actions
or procedures of Transporter that gave rise to the complaint, and
the remedy sought by the Shipper. Transporter will respond
initially to the complaint within two (2) Business Days and in
writing within thirty (30) Days.