Great Lakes Gas Transmission Limited Partner

Second Revised Volume No. 1

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Effective Date: 11/30/2009, Docket: RP10-100-000, Status: Effective

Sixth Revised Sheet No. 28 Sixth Revised Sheet No. 28

Superseding: Fifth Revised Sheet No. 28






12. Compliance Plan For Services and Complaints



12.1 Service Requests


Transporter's FERC Gas Tariff, Second Revised Volume No. 1, contains the specific information

required from a Shipper for a valid request for Service.


12.2 Complaints


Transporter uses the following procedures to address and to resolve complaints by Shippers and

potential Shippers.


a) Informal Complaints


Transporter urges Shippers to first discuss matters of concern with Transporter on an

informal basis before submitting a formal complaint to the company. Transporter will

respond promptly and will endeavor to resolve those issues concerning existing or requested

Service on a timely basis.


b) Formal Complaints


A Shipper may submit a formal complaint as follows:


i) The complaint shall be in writing.

ii) The complaint shall state that it constitutes a complaint pursuant to these tariff


iii) The complaint shall state with specificity the nature of the complaint, the actions or

procedures of Transporter that gave rise to the complaint, and the remedy sought by

the Shipper.

iv) The complaint shall be addressed to and shall be mailed to:


Great Lakes Gas Transmission Company

717 Texas Street

Houston, TX 77002-2761

Attention: Director, Commercial Services


If the complaint does not conform with the above provisions, then Transporter may deem the

complaint invalid and return it to the Shipper.