Mobile Bay Pipeline Company
Second Revised Volume No. 1
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Effective Date: 02/01/1994, Docket: GT94- 18-000, Status: Effective
Original Sheet No. 103 Original Sheet No. 103 : Effective
GENERAL TERMS AND CONDITIONS
(d) Transporter will respond to each complaint within thirty
(30) days of the date of receipt by the General Counsel.
An initial response will be provided within 48 hours of
receipt of the complaint to acknowledge that the complaint
was received, estimate a date that a final response will be
made and state whether additional information will be
needed from the complainant.
(e) Upon the completion of the investigation for each
complaint, Transporter will provide complainant a written
response. If Transporter determines that corrective action
is appropriate, it will propose such action to complainant
to settle the complaint; otherwise, Transporter will set
forth those facts that demonstrate that the complaint is
6. REQUESTS FOR SERVICE
6.1 Valid Request - A request for service under the applicable rate
schedule shall be valid as of the date of the request ("Valid
Request Date"), if adequate information with respect to all of
the items hereafter specified in Section 6.2 have been provided
to Transporter; provided, however, that a request shall not be
valid if Transporter informs Shipper that the service requested
does not conform to the terms of the applicable rate schedule or
the data provided is incomplete or not adequately substantiated.
Transporter may waive any requirement of Section 6.2, on a non-
discriminatory basis, if in its reasonable judgment it deems the
information unnecessary in a specific case and may request
additional information in a specific case if the data provided is
inadequate in Transporter's judgment. Transporter shall promptly
notify a Shipper whose request is rejected because of failure to
submit or substantiate all data specified by Section 6.2 or whose
request fails to comply with any other terms of the applicable
rate schedule and state the reason why the request was rejected.
Transporter shall also promptly notify Shipper if it cannot
satisfy an otherwise valid request due to lack of capacity.