Mobile Bay Pipeline Company

Second Revised Volume No. 1

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Effective Date: 02/01/1994, Docket: GT94- 18-000, Status: Effective

Original Sheet No. 103 Original Sheet No. 103 : Effective

GENERAL TERMS AND CONDITIONS

(Continued)

(d) Transporter will respond to each complaint within thirty

(30) days of the date of receipt by the General Counsel.

An initial response will be provided within 48 hours of

receipt of the complaint to acknowledge that the complaint

was received, estimate a date that a final response will be

made and state whether additional information will be

needed from the complainant.

(e) Upon the completion of the investigation for each

complaint, Transporter will provide complainant a written

response. If Transporter determines that corrective action

is appropriate, it will propose such action to complainant

to settle the complaint; otherwise, Transporter will set

forth those facts that demonstrate that the complaint is

unfounded.

6. REQUESTS FOR SERVICE

6.1 Valid Request - A request for service under the applicable rate

schedule shall be valid as of the date of the request ("Valid

Request Date"), if adequate information with respect to all of

the items hereafter specified in Section 6.2 have been provided

to Transporter; provided, however, that a request shall not be

valid if Transporter informs Shipper that the service requested

does not conform to the terms of the applicable rate schedule or

the data provided is incomplete or not adequately substantiated.

Transporter may waive any requirement of Section 6.2, on a non-

discriminatory basis, if in its reasonable judgment it deems the

information unnecessary in a specific case and may request

additional information in a specific case if the data provided is

inadequate in Transporter's judgment. Transporter shall promptly

notify a Shipper whose request is rejected because of failure to

submit or substantiate all data specified by Section 6.2 or whose

request fails to comply with any other terms of the applicable

rate schedule and state the reason why the request was rejected.

Transporter shall also promptly notify Shipper if it cannot

satisfy an otherwise valid request due to lack of capacity.