Mobile Bay Pipeline Company

Second Revised Volume No. 1

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Effective Date: 06/01/1997, Docket: RP97-361-000, Status: Effective

First Revised Sheet No. 102 First Revised Sheet No. 102 : Effective

Superseding: Superseding Original Sheet No. 102

GENERAL TERMS AND CONDITIONS

(Continued)

System - A subscription may be obtained by

contacting the Customer Electronic System

Coordinator at (713) 228-6483 or 1-800-999-

8475.

Mail inquiries to:

Customer Electronic System Coordinator

Koch Gateway Pipeline Company

Operator of Mobile Bay Pipeline Company

P.O. Box 1478

Houston, TX 77251-1478

against Transporter with regard to

transportation service may file a complaint with

Transporter. Potential shippers are defined as

all current transportation Shippers of

Transporter, and all persons who have pending

requests either for transportation service or

for information regarding transportation service

on Transporter's system. The procedures for

filing and resolving complaints will be in

accordance with the following:

be directed in writing to the General

Counsel, Koch Gateway Pipeline Company,

Operator of Mobile Bay Pipeline Company, P.

O. Box 2256, Wichita, Kansas 67201. Each

complaint shall clearly identify the

specific activity or lack of activity that

Transporter has undertaken which gave rise

to the complaint.

complaints received by the General Counsel

for a period of three (3) years.

notifying the appropriate departments that

will investigate each complaint.