Southeast Supply Header, LLC

Original Volume No. 1

 Contents / Previous / Next / Main Tariff Index

 

 

Effective Date: 06/15/2009, Docket: RP09-590-000, Status: Effective

First Revised Sheet No. 345 First Revised Sheet No. 345

Superseding: Original Sheet No. 345

 

GENERAL TERMS AND CONDITIONS

(CONTINUED)

 

33 STANDARDS OF CONDUCT COMPLIANCE PROCEDURES.

 

33.1 Complaints: In the event that a Shipper or potential Shipper has

a complaint relative to service under this Tariff or

Transporter's Standards of Conduct compliance procedures, the

Shipper shall provide a description of the complaint, including

the identification of the Transportation request (if applicable)

and a clear and complete statement of the nature and basis of the

complaint, together with supporting documentation, if any, to the

appropriate contact personnel whose name(s) shall be posted on

Transporter's Internet Website.

 

Transporter shall respond to a complaint within forty-eight (48)

hours, and in writing within thirty (30) Days advising Shipper or

potential Shipper of the disposition of the complaint. In the

event the required date of Transporter's response falls on a

Saturday, Sunday, or a holiday that affects Transporter,

Transporter shall respond by the next Business Day.

 

33.2 Informational Postings

 

All information required to be posted pursuant to the

Commission's currently effective Standards of Conduct regulations

will be provided on Transporter's Internet Website under

Informational Postings. Such information will be updated as

required by applicable regulation(s) issued by the Commission.