Equitrans, L. P.
Original Volume No. 1
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Effective Date: 11/19/1998, Docket: CP96-532-001, Status: Effective
Original Sheet No. 285 Original Sheet No. 285 : Effective
GENERAL TERMS AND CONDITIONS (Continued)
24. COMPLIANCE WITH ORDER NOS. 497 AND 566
24.1 Shared Facilities and Employees. There are no shared operating
employees or shared operating facilities between the
transportation function of Equitrans and its marketing
24.2 Complaint Procedures. Any Customer or potential Customer
that has requested service pursuant to Section 6 and has not
been granted such service or is otherwise unsatisfied with
Equitrans' provision of service shall notify Equitrans'
Transportation or Marketing Department, either orally or
in writing, of any complaint it has concerning the denial
of such service. Equitrans shall respond initially within
48 hours by telephone, and in writing within five (5)
business days. Said response shall explain the basis for
the action complained of and explain what additional action, if
any, will be taken by Equitrans concerning the complaint.