Equitrans, L. P.

Original Volume No. 1

Effective Date: 11/19/1998, Docket: CP96-532-001, Status: Effective

Original Sheet No. 285 Original Sheet No. 285 : Effective

GENERAL TERMS AND CONDITIONS (Continued)

24. COMPLIANCE WITH ORDER NOS. 497 AND 566

24.1 Shared Facilities and Employees. There are no shared operating

employees or shared operating facilities between the

transportation function of Equitrans and its marketing

affiliate(s).

24.2 Complaint Procedures. Any Customer or potential Customer

that has requested service pursuant to Section 6 and has not

been granted such service or is otherwise unsatisfied with

Equitrans' provision of service shall notify Equitrans'

Transportation or Marketing Department, either orally or

in writing, of any complaint it has concerning the denial

of such service. Equitrans shall respond initially within

48 hours by telephone, and in writing within five (5)

business days. Said response shall explain the basis for

the action complained of and explain what additional action, if

any, will be taken by Equitrans concerning the complaint.