El Paso Natural Gas Company

First Revised Volume No. 1-A

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Effective Date: 12/20/1992, Docket: MT88- 12-006, Status: Effective

First Revised Sheet No. 244 First Revised Sheet No. 244 : Superseded

Superseding: Original Sheet No. 244

TRANSPORTATION GENERAL TERMS AND CONDITIONS

(Continued)

 

23. COMPLIANCE PLAN FOR TRANSPORTATION SERVICES AND AFFILIATE

TRANSACTIONS (Continued)

 

and the Shipper's position, should be mailed by

registered or certified mail, or delivered by hand to:

 

El Paso Natural Gas Company

Post Office Box 1492

El Paso, Texas 79978

Attention: Director, Mainline Transportation and

Customer Services Department

(Street Address: 304 Texas, El Paso, Texas 79901)

 

Upon receipt by El Paso, a complaint will be date stamped

and recorded in the Transportation Service Complaint Log

maintained by El Paso's Mainline Transportation and

Customer Services Department.

 

(b) El Paso will respond initially to all complaints by the

most appropriate communication means available within 48

hours and will respond to all complaints filed with

El Paso in writing within 30 days. El Paso's written

response will be mailed by registered or certified mail

to Complainant and filed in the Transportation Service

Complaint Log. The final resolution of the complaint

will be dependent upon the nature of the complaint and

the time necessary to investigate the complaint, verify

the underlying cause(s) and determine the relevant facts.

 

23.4 The procedures used by El Paso to inform affiliated and

nonaffiliated Shippers and potential Shippers on the

availability and pricing of transportation service are as

follows:

 

(a) Inquiries as to the availability of service on El Paso's

system are to be directed to El Paso's Mainline

Transportation and Customer Services Department and are

generally responded to by telephone at which time the

Shipper or potential Shipper is informed verbally of the

availability and pricing of transportation service(s).

 

(b) Upon request, the initial advisement is supported by

sending copies of El Paso's Volume No. 1-A Tariff and any

published Notices to Shippers announcing discounts then

available to all similarly-situated shippers, to

potential Shippers (existing Shippers on the system are

already in receipt of such written documents).