El Paso Natural Gas Company

First Revised Volume No. 1-A

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Effective Date: 02/23/1994, Docket: MT88- 12-007, Status: Effective

Third Revised Sheet No. 243 Third Revised Sheet No. 243 : Superseded

Superseding: Second Revised Sheet No. 243

TRANSPORTATION GENERAL TERMS AND CONDITIONS

(Continued)

 

23. COMPLIANCE PLAN FOR TRANSPORTATION SERVICES AND AFFILIATE

TRANSACTIONS

 

23.1 Shared operating employees and shared operating facilities

between El Paso and its marketing affiliate(s):

 

 

 

 

 

None.

 

 

 

 

There are no shared operating employees between the

transportation function of (i) El Paso and the merchant

function of El Paso or (ii) El Paso and its marketing

affiliate(s). Only support facilities, including utility,

telecommunication, and computer systems at the corporate

headquarters complex, are shared by El Paso and its marketing

affiliate(s). Separate books of account, records, and

computer files are maintained for El Paso and for its

marketing affiliate(s).

 

23.2 The information and format required from a Shipper for a valid

request for transportation service or amended service,

including transactions in which an affiliated marketer is

involved, are contained in Section 23.6 of this Section 23.

 

23.3 The procedures used to address and resolve complaints by

Shippers and potential Shippers are as follows:

 

(a) Any Shipper or potential Shipper may register a telephone

complaint concerning requested and/or furnished

transportation service by calling El Paso's customer

assistance toll-free number 1-800-441-3764. Telephone

complaints should provide the same information as

provided in written complaints by a Shipper.

 

Written complaints by any Shipper or potential Shipper,

clearly stating the issue(s), facts relied on by Shipper,