East Tennessee Natural Gas, LLC

Third Revised Volume No. 1

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Effective Date: 06/15/2009, Docket: RP09-595-000, Status: Effective

Fourth Revised Sheet No. 385 Fourth Revised Sheet No. 385

Superseding: Third Revised Sheet No. 385

GENERAL TERMS AND CONDITIONS (Continued)

35.3 System and Service Information

Any person desiring information on the availability, pricing, or other terms of

the transportation services can contact Transporter at (865) 692-2100.

35.4 Complaint Procedures

Customers are encouraged to resolve any disputes informally with their

designated customer representatives. Complaints concerning Transporter's

compliance with any of Transporter's Standards of Conduct procedures should be

communicated to Transporter with a designation that it is a Standards of Conduct

regulation complaint and shall contain a clear and complete statement of the

nature and basis of the complaint, together with supporting documentation, if

any. Information regarding the appropriate contact personnel shall be posted on

Transporter's Internet Web site. Transporter will respond initially to the

complaint within forty-eight (48) hours, and in writing within thirty (30) days.

In the event the required date of Transporter's response falls on a Saturday,

Sunday, or a holiday that affects Transporter, Transporter shall respond by the

next Business Day. A complainant dissatisfied with a response should resubmit

the complaint in writing to the Spectra Energy Transmission Legal Department,

Attorney for East Tennessee Natural Gas, LLC, P.O. Box 1642, Houston, Texas

77251-1642.

35.5 Informational Postings

All information required to be posted pursuant to the Commission's currently

effective Standards of Conduct regulations will be provided on Transporter's

Internet Web site under Informational Postings. Such information will be updated

as required by applicable regulation(s) issued by the Commission.

36. CONSTRUCTION OF FACILITIES

36.1 Transporter will construct, at a Shipper's or Balancing Party's request, only

those facilities to render requested services that interconnect with facilities

that either cross or are immediately adjacent to Transporter's existing

facilities; provided, however, Transporter shall not be obligated to construct

facilities hereunder that will result in the expansion or diminishment of

Transporter's pipeline system. In the event that Transporter determines that it

will construct facilities that will result in the expansion of its pipeline

system, Transporter shall offer the proposed expansion capacity to all Shippers

on a non-discriminatory basis. Transporter will own and operate all facilities

constructed. Before designating an interconnection as a Receipt or Delivery

Point for service under any of Transporter's Rate Schedules, Transporter shall

require a Balancing Agreement with the operator of the connecting facility

pursuant to either Rate Schedule LMS-MA or LMS-PA as applicable.

36.2 Except as provided in Section 36.3 herein, Shippers or Balancing Parties that

request service that requires construction of facilities by Transporter shall

reimburse Transporter for the costs of such facilities according to the

provisions of the applicable Rate Schedule. Transporter shall not use the

reimbursement amounts so collected as either costs or revenues in establishing

its general system rates. Shipper or the Balancing Party shall pay the new

facilities charge by lump sum payment, based upon Transporter's estimated cost,

prior to any construction activity unless another