East Tennessee Natural Gas, LLC

Third Revised Volume No. 1

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Effective Date: 03/11/2009, Docket: RP09-347-000, Status: Effective

Third Revised Sheet No. 375C Third Revised Sheet No. 375C

Superseding: Second Revised Sheet No. 375C

GENERAL TERMS AND CONDITIONS (Continued)

23. ELECTRONIC COMMUNICATION

23.3 Local Security Administrators

(a) LINK® System Subscriber shall designate one or more persons to perform certain

security functions on the LINK® System ("Local Security Administrator") by

submitting for each such person the Local Security Administrator Designation

information via the LINK® System using the applicable on-line form, as such form

is amended from time to time in the LINK® System. LINK® System Subscriber shall

update Local Security Administrator Designation information via the LINK® System

as such information changes.

(b) The Local Security Administrator shall, via the LINK® System, be responsible for

(1) identifying those persons who are duly authorized by LINK® System Subscriber

to use the LINK® System to perform one or more of the functions available on the

LINK® System ("LINK® System User"); (2) providing LINK® System Users with

individualized USERIDs and passwords; (3) maintaining LINK® System Users' account

information; (4) adding and terminating LINK® System Users immediately upon a

change in status requiring such addition or termination; (5) creating and

modifying security rights for LINK® System Users; (6) approving or terminating

Designation of Affiliated Companies information and Designation of Agency

information pursuant to Sections 23.5 and 23.6, respectively; and (7) ensuring

that USERIDs are used only as appropriate and as contemplated by these General

Terms and Conditions and the LINK® System Agreement.

(c) Transporter shall be entitled to rely upon the representation of the LINK® System

Subscriber's Local Security Administrator that the LINK® System User(s)

identified by the Local Security Administrator may (i) transmit information to

Transporter; (ii) view information posted on the LINK® System; and/or (iii)

perform the LINK® System contracting function in accordance with the security

rights granted by Local Security Administrator.

23.4 Authorized Use of LINK® System; Confidentiality

(a) LINK® System Subscriber shall submit Contact Information to Transporter via the

LINK® System using the applicable on-line form, as such form is updated from time

to time in the LINK® System. In addition, LINK® System Subscriber shall be

required to submit updated Contact Information to Transporter via the LINK®

System as such information changes. Such revised information shall supersede in

its entirety any Contact Information previously submitted to Transporter.

(b) LINK® System Subscriber shall not disclose to persons other than Local Security

Administrator and LINK® System Users that are employed by LINK® System

Subscriber, or properly designated affiliates or agents of LINK® System

Subscriber, and shall otherwise keep confidential, all USERIDs and passwords

issued by Local Security Administrator. In addition, LINK® System Subscriber

shall cause Local Security Administrator and LINK® System User(s) to refrain from

disclosing to any other person, whether or not employed by LINK® System

Subscriber, and shall otherwise keep confidential, the individualized USERID and

password issued to each such LINK® System User.

(c) LINK® System Subscriber shall be solely responsible for any unauthorized or

otherwise improper use of USERIDs and passwords issued by or for its Local

Security Administrator, including, but not limited to, the use of such USERIDs

and passwords by LINK® System Users who are not within LINK® System Subscriber's

employment or control.