East Tennessee Natural Gas, LLC

Third Revised Volume No. 1

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Effective Date: 11/16/2009, Docket: RP09-1062-000, Status: Effective

Fourth Revised Sheet No. 375A Fourth Revised Sheet No. 375A

Superseding: Third Revised Sheet No. 375A

GENERAL TERMS AND CONDITIONS (Continued)

23. ELECTRONIC COMMUNICATION

23.1 System Description

(a) Transporter provides for interactive electronic communications with its Shippers

and other parties through the LINK® Customer Interface System (hereinafter called

the "LINK® System"). The LINK® System shall be available on a nondiscriminatory

basis to any party (such party is referred to herein as the "LINK® System

Subscriber"), provided that such party (i) has a currently effective Valid

Service Agreement, has executed a LINK® System Agreement prior to March 11, 2009,

or has executed a LINK® System Agreement electronically via the LINK® System on

or after March 11, 2009, (ii) has established its business entity in the LINK®

System by submitting Contact Information pursuant to Section 23.4(a) below, and

(iii) has designated a Local Security Administrator pursuant to Section 23.3

below. A party to a LINK® System Agreement is responsible for ensuring that the

individual executing such agreement on its behalf has the appropriate authority.

Use of the LINK® System by such individual shall be acknowledgement of that

authority. Transporter shall not be responsible for verifying the authority of

an individual to execute a LINK® System Agreement on behalf of a party. For

purposes of this Section 23 and the form of LINK® System Agreement only, a "Valid

Service Agreement" includes:

(1) any service agreement pursuant to any of Transporter's Rate Schedules;

(2) any service agreement pursuant to any of the Rate Schedules of Algonquin

Gas Transmission, LLC;

(3) any service agreement pursuant to any of the Rate Schedules of Egan Hub

Storage, LLC;

(4) and contract between Shipper and Moss Bluff Hub, LLC;

(5) any service agreement pursuant to any of the Rate Schedules of Ozark Gas

Transmission L.L.C.;

(6) any service agreement pursuant to any of the Rate Schedules of Saltville

Gas Storage Company L.L.C.;

(7) any service agreement pursuant to any of the Rate Schedules of Texas

Eastern Transmission, LP; or

(8) a capacity release umbrella agreement between Shipper and any of the

entities identified herein.

For parties with a LINK® System Agreement dated prior to September 22, 2004, such

LINK® System Agreement is hereby superseded by the provisions of this Section 23.

By accessing the LINK® System, LINK® System Subscriber agrees to comply with the

procedures for access to and use of the LINK® System as set forth in this Section

23.

Transporter reserves the right to implement enhancements to the LINK® System at

its sole discretion; provided however, all such enhancements when fully

operational shall be available to all LINK® System Subscribers. Transporter will

exercise due diligence to ensure the LINK® System operates correctly and will

provide timely and non-discriminatory access to on-line LINK® System help

features and to any information available on the LINK® System that LINK® System

Subscriber is entitled to access.