Gulf Crossing Pipeline Company LLC

Original Volume No. 1

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Effective Date: 12/20/2008, Docket: RP09-61-000, Status: Effective

Original Sheet No. 1302 Original Sheet No. 1302

 

GENERAL TERMS AND CONDITIONS

Section 21

(Continued)

 

 

(c) Complaint Procedure

 

Any Potential Customer that has a complaint against Gulf

Crossing with regard to transportation service may file a

complaint with Gulf Crossing. The procedures for filing and

resolving complaints shall be as follows:

 

(i) All complaints of Potential Customers shall be

directed in writing to the General Counsel, Gulf

Crossing Pipeline Company LLC, 9 Greenway Plaza,

Suite 2800, Houston, Texas 77046. Each complaint

shall clearly identify the specific activity or lack

of activity that Gulf Crossing has undertaken which

gave rise to the complaint.

 

(ii) Gulf Crossing will maintain a record of all

complaints received by the General Counsel for a

period of three (3) years.

 

(iii) The General Counsel will be responsible for

notifying the appropriate department(s) that will

investigate each complaint.

 

(iv) Gulf Crossing will respond to each complaint within

thirty (30) Days of the date of receipt by the

General Counsel. An initial response to the

complaint will be provided within 48 hours of

receipt to acknowledge that the complaint was

received, estimate a date that a final response will

be made and state whether additional information

will be needed from the complainant.

 

 

 

21.4 Descriptive Headings - The descriptive headings of the provisions

of this Tariff are formulated and used for convenience only and

shall not be deemed to affect the meaning or construction of any

such provisions.