Discovery Gas Transmission LLC

Original Volume No. 1

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Effective Date: 04/01/2005, Docket: RP05-180-000, Status: Effective

First Revised Sheet No. 185 First Revised Sheet No. 185 : Effective

Superseding: Original Sheet No. 185

 

 

18. STANDARDS OF CONDUCT; COMPLAINT PROCEDURES

 

18.1 INFORMATIONAL POSTINGS - Transporter shall post on its Internet Web Site

its procedures for implementation of and compliance with and information

required by the Commission's Standards of Conduct. Such information

will include organizational charts (including a listing of Transporter's

energy affiliates), information on shared facilities and shared

operating personnel, rate discounts granted and notice of waivers and/or

exercises of discretion in the application of Transporter's Tariff

provisions, and will be updated as required by the Commission.

 

18.2 SHIPPER COMPLAINTS - Any Shipper or potential Shipper (hereafter

Complainant) who believes that Transporter has unduly discriminated

against that Complainant, may file a complaint with Transporter. All

complaints must be in writing and be sent to Transporter. Such

complaint must list all alleged discriminatory practices or unfair

treatment and provide all evidence supporting the allegations.

 

18.3 TRANSPORTER INVESTIGATION - Upon receipt of a written complaint,

Transporter shall date-stamp such complaint and acknowledge receipt of

the complaint by letter within two (2) Business Days. Transporter will

promptly begin to review and attempt to resolve the complaint.

 

18.4 DISCUSSION OF COMPLAINTS - Transporter will make available a

representative to discuss the allegations with the Complainant at

Transporter's offices during normal business hours within five (5)

Business Days of receipt of a complaint. The purpose of such a meeting

is to attempt to informally resolve any problems and/or continue the

gathering of facts and information concerning the alleged undue

discrimination or unfair treatment.

 

18.5 RESPONSE TO COMPLAINTS - Transporter will provide a written response to

all complaints within thirty (30) Days of the receipt of the written

complaint as described in Subsection 18.2. It is Transporter's policy

to comply with all applicable regulations while continuing to work with

its customers to resolve any concerns regarding its Transportation

services. Transporter's goal is to resolve all complaints on an

informal basis knowing that most problems are based on

misunderstandings, rather than any willful violation of the Commission's

regulations.