Crossroads Pipeline Company

Original Volume No. 1

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Effective Date: 10/02/1995, Docket: CP94-342-001, Status: Effective

Original Sheet No. 53 Original Sheet No. 53 : Effective

 

 

affiliated marketer is involved, are set forth in Section 6

of the General Terms and Conditions of this Tariff.

 

23.4 Crossroads shall keep a log for both affiliates and non-

affiliates of contract dates and other relevant information

used to allocate capacity. The affiliate log will be posted

on the EBB in accordance with the Commission's regulations.

 

24. PROCEDURES USED TO ADDRESS AND RESOLVE COMPLAINTS BY SHIPPERS

AND POTENTIAL SHIPPERS

 

24.1 Crossroads will endeavor to respond to and resolve

complaints by Shippers and potential Shippers regarding

service, requests for service or requests for information

about service on an informal basis in a satisfactory manner.

If, however, a Shipper or potential Shipper finds the

informal procedure inadequately resolves complaint(s) or

question(s) and elects to file a written complaint with

Crossroads Pipeline, the procedures described in

Sections 24.2 through 24.4 should be followed.

 

24.2 Any Shipper or potential Shipper who desires to submit a

written complaint regarding service, a request for service

or a request for information about service should report

such complaint with sufficient details, in writing to:

 

Crossroads Pipeline Company

801 East 86th Avenue

Merrillville, Indiana 46410

Attn: Manager

 

24.3 Crossroads will acknowledge receipt of such written

complaint within seven (7) days. Crossroads will review such

complaint and notify the Shipper or potential Shipper in

writing within sixty (60) days of the date of receipt of the

written complaint, of the results of the review.

 

24.4 If the Shipper or potential Shipper is not satisfied with the

results of Crossroads' complaint review, that person is

encouraged to recontact Crossroads promptly in writing to

request further consideration such that Crossroads and

the complainant may settle the complaint between

themselves.

 

24.5 The Shipper or potential Shipper, if unable to achieve a

satisfactory complaint resolution with Crossroads, may file

a complaint with the FERC.