Crossroads Pipeline Company

First Revised Volume No. 1

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Effective Date: 11/01/2001, Docket: RP02- 14-002, Status: Effective

Original Sheet No. 312 Original Sheet No. 312 : Effective

 

GENERAL TERMS AND CONDITIONS

(Continued)

 

30. COMPLAINT RESOLUTION PROCEDURE

 

Any Shipper or potential Shipper may make a written complaint to

Transporter, Attention: Vice President, Marketing and Volume Management,

regarding any dispute between Shipper and Transporter arising under this

Tariff. Shipper must specify each reason for the dispute. Within two

business days of receiving a complaint, Transporter shall provide an

initial response to complainant, acknowledging receipt of the complaint and

requesting further information as appropriate. Within 30 days after

receipt of Shipper's complaint, Transporter shall appoint a Committee

composed of the Vice President, Pricing and Volume Management, and any

other necessary personnel to review the complaint and provide a written

decision to the complainant addressing each element thereof and, where

appropriate, recommending a course of action. In the event the complainant

disagrees with this determination and makes a written request for

reconsideration or clarification, specifying each reason the complainant

disagrees with the initial determination, the Committee shall consider such

request and within 30 days after receipt thereof shall render its final

written decision to complainant, addressing each element thereof and, where

appropriate, recommending a course of action.