Crossroads Pipeline Company

First Revised Volume No. 1

Effective Date: 11/01/2001, Docket: RP02- 14-000, Status: Effective

Original Sheet No. 279 Original Sheet No. 279 : Superseded

GENERAL TERMS AND CONDITIONS

(Continued)

30. COMPLAINT RESOLUTION PROCEDURE

Any Shipper or potential Shipper may make a written complaint to Transporter, Attention: Vice

President, Marketing and Volume Management, regarding any dispute between Shipper and Transporter arising

under this Tariff. Shipper must specify each reason for the dispute. Within two business days of receiving a

complaint, Transporter shall provide an initial response to complainant, acknowledging receipt of the

complaint and requesting further information as appropriate. Within 30 days after receipt of Shipper's

complaint, Transporter shall appoint a Committee composed of the Vice President, Pricing and Volume

Management, and any other necessary personnel to review the complaint and provide a written decision to the

complainant addressing each element thereof and, where appropriate, recommending a course of action. In the

event the complainant disagrees with this determination and makes a written request for reconsideration or

clarification, specifying each reason the complainant disagrees with the initial determination, the Committee

shall consider such request and within 30 days after receipt thereof shall render its final written decision

to complainant, addressing each element thereof and, where appropriate, recommending a course of action.