Dominion Cove Point LNG, LP

Original Volume No. 1

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Effective Date: 05/01/2003, Docket: RP03-341-000, Status: Effective

Original Sheet No. 275 Original Sheet No. 275 : Effective

 

 

GENERAL TERMS AND CONDITIONS

(Continued)

 

 

 

22. COMPLAINT RESOLUTION PROCEDURE

 

(a) Any Buyer or potential Buyer may make a written complaint to Operator, addressed to,

Attention: General Counsel, regarding any dispute between Buyer and Operator arising

under this Tariff. Buyer must specify each reason for the dispute. Within two

business days of receiving a complaint, Operator shall provide an initial response to

complainant, acknowledging receipt of the complaint and requesting further information

as appropriate. If satisfactory resolution has not been achieved within thirty (30)

days after receipt of Buyer's complaint, Operator shall appoint a Committee of

appropriate and necessary personnel to review the complaint and provide a written

decision to the complainant addressing each element thereof, and, where appropriate,

recommending a course of action (the "Initial Decision"). In the event the

complainant disagrees with this determination and makes a written request for

reconsideration or clarification, specifying each reason the complainant disagrees

with the Initial Decision, the Committee shall consider such request and within thirty

(30) days after receipt thereof shall render its final written decision to

complainant, addressing each element thereof and, where appropriate, recommending a

course of action ("Final Decision"). At any time subsequent to the filing of the

complaint, either the complainant or the Committee shall be prepared to meet with the

other, upon request, at a time and place mutually agreed upon.

 

(b) The parties' participation in the foregoing procedures shall not be construed as a

waiver of any legal or administrative rights which the parties may have. In order to

facilitate a prompt and equitable resolution of any dispute, the parties, by

participating in the meeting contemplated above, shall be deemed to agree that all

notes and discussions at such meeting shall be confidential and privileged as in the

nature of settlement discussions and shall not be admissible in evidence against any

party in any other proceeding.