Dominion Transmission, Inc.
Third Revised Volume No. 1
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Effective Date: 03/12/2009, Docket: RP09-360-000, Status: Effective
Fourth Revised Sheet No. 1092 Fourth Revised Sheet No. 1092
Superseding: Third Revised Sheet No. 1092
GENERAL TERMS AND CONDITIONS
Compliance with Certain FERC Regulations, Including the Standards of Conduct
11C. Compliance with Certain FERC Regulations, Including the Standards of Conduct
11C.1 Standards of Conduct
In accordance with 18 CFR Part 358, Pipeline shall comply with the Commission's regulations
regarding Standards of Conduct.
A. Independent Functioning Rule. Pipeline's transmission function employees must
function independently of its marketing function employees. Pipeline is prohibited
from permitting its marketing function employees to conduct transmission functions
and Pipeline is prohibited from permitting transmission function employees to
conduct marketing functions, except as permitted by 18 CFR Part 358 of the
B. Transparency Rule. All information required to be posted on Pipeline's EBB
pursuant to the Commission's Standards of Conduct regulations, 18 CFR Part 358
including, but not limited to, identification of Pipeline's transmission function
employees, information on affiliates that employ or retain marketing function
employees, information on shared facilities, information or notice of disclosure
of transmission function information, waivers, transfers of certain employees,
potential mergers, voluntary consent information, and written procedures
implementing compliance with the Standards of Conduct. All information will be
provided under "Informational Postings" and will be updated as required by
applicable regulation(s) issued by the Commission.
11C.2 Requirements For A Valid Transportation Request. For a service request to be
considered valid, it must contain the items set forth in Section 11A.1.D. above. A
service request form may be obtained by writing Dominion Transmission, Inc., 701 East
Cary Street, Richmond, Virginia 23219 or by calling 800-895-8899.
11C.3 Complaint Procedures.
A. Customers or potential Customers wishing to complain or inquire about matters
concerning requests for transportation should call Dominion Transmission, Inc. at
800-895-8899. Callers should be prepared to state with specificity the nature of
the complaint, what actions or procedures of Pipeline gave rise to the complaint
and the remedy sought.
B. Pipeline will promptly investigate the complaint and will explain the actions or
procedures giving rise to the complaint, initially, within 48 hours and in
writing, within 30 days.
C. If any complaint is not resolved, the matter will be referred to Pipeline's
Director, Transmission Services, who will attempt to resolve the complaint within
fifteen days of the date of referral.