Columbia Gulf Transmission Company

Second Revised Volume No. 1

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Effective Date: 03/01/2000, Docket: RP00-171-000, Status: Effective

Second Revised Sheet No. 254 Second Revised Sheet No. 254 : Effective

Superseding: First Revised Sheet No. 254

GENERAL TERMS AND CONDITIONS (Continued)

 

 

29. COMPLAINT RESOLUTION PROCEDURE

 

Any Shipper or potential Shipper may make a written complaint to Transporter, Attention:

Vice President, Commercial Services, regarding any dispute between Shipper and Transporter

arising under this Tariff. Shipper must specify each reason for the dispute. Within two business

days of receiving a complaint, Transporter shall provide an initial response to complainant,

acknowledging receipt of the complaint and requesting further information as appropriate. Within

30 days after receipt of Shipper's complaint, Transporter shall appoint a Committee composed of

the Vice President, Market Development, and any other necessary personnel to review the complaint

and provide a written decision to the complainant addressing each element thereof and, where

appropriate, recommending a course of action. In the event the complainant disagrees with this

determination and makes a written request for reconsideration or clarification, specifying each

reason the complainant disagrees with the initial determination, the Committee shall consider such

request and within 30 days after receipt thereof shall render its final written decision to

complainant, addressing each element thereof and, where appropriate, recommending a course of

action.