Colorado Interstate Gas Company

First Revised Volume No. 1

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Effective Date: 06/01/2010, Docket: RP10-689-000, Status: Effective

First Revised Sheet No. 380Q First Revised Sheet No. 380Q

Superseding: Original Sheet No. 380Q

 

GENERAL TERMS AND CONDITIONS

(Continued)

 

26. COMPLAINT PROCEDURES

 

26.1 Formal Complaints. A complaint that a Shipper files at FERC in

connection with Transporter's services must comply with the

requirements in Rule Nos. 206, 213 and 218 of FERC's Rules of

Practice and Procedure (18 CFR 385.206, 213 and 218).

 

The Shipper must serve a copy of the complaint to the address

contained in the "Points of Contact" provisions in this Tariff.

 

26.2 Informal Complaints. If a Shipper or a potential Shipper has a

complaint that the Shipper wants handled on an informal basis

(without filing the complaint at FERC), the complaint should be

served to one of the addresses contained in the "Points of Contact"

provisions in this Tariff. CIG will contact the Shipper as soon as

possible to resolve the complaint. Submission of an informal

complaint does not preclude the Shipper from later filing a

complaint at FERC if Transporter does not resolve the complaint to

the Shipper's satisfaction. Transporter shall attempt to provide a

satisfactory response at the time that a Shipper or a potential

Shipper calls. Should a follow-up call by Transporter be necessary

or agreed upon by Shipper or a potential Shipper and Transporter at

the time of the initial call, Transporter shall so respond within

seven days.