Clear Creek Storage Company, LLC

Original Volume No. 1

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Effective Date: 06/01/2000, Docket: CP98-256-002, Status: Effective

Original Sheet No. 73 Original Sheet No. 73 : Effective

 

GENERAL TERMS AND CONDITIONS

(Continued)

 

(2) Receipt of a complaint will be logged and the

following information will be maintained: (1) name of party,

(2) date complaint was received by Clear Creek, (3) Specific

nature of the complaint, i.e., allocation of capacity,

pending request, etc.

 

(3) Clear Creek shall respond initially within

forty-eight hours, or two Business Days, whichever is later,

from the date Customer's complaint is received.

 

(4) The complaint will be forwarded to the

appropriate party for further review/resolution. Each

complaint shall be investigated and Clear Creek shall

respond in writing within 30 Days of receipt of the party's

complaint. The response shall indicate the validity of the

complaint and what corrective action, if any, has been or

shall be taken.

 

(5) The complaint log will then be updated to

reflect that the response has been provided.

 

19.3 Communication of Pricing and Capacity Information.

Clear Creek will establish and shall maintain a

contemporaneous information method to comply, to the extent

practicable, with the Order No. 497 requirement of

contemporaneous communication to all "potential shippers" of

certain information provided to a marketing affiliate. This

information may be accessed on Clear Creek's Internet web

site.

 

19.4 Procedures to Eliminate Affiliate Advantage.

Clear Creek shall implement, to the extent practicable, the

following procedures to eliminate any advantages to its

marketing affiliate:

 

(1) Clear Creek shall contemporaneously post on

its Internet web site all capacity and storage related

information that it provides to its marketing affiliate.

 

(2) Clear Creek shall identify all Storage Service

Agreements with its marketing affiliate on its Internet web

site. If Clear Creek offers a storage discount in a

transaction in which an affiliated marketer is involved, it

will offer comparable discounts contemporaneously to all

similarly situated non-affiliated Customers. Clear Creek

will post notice of any such transaction involving an

affiliated marketer on its Internet web site within 24 hours