Clear Creek Storage Company, LLC
Original Volume No. 1
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Effective Date: 06/01/2000, Docket: CP98-256-002, Status: Effective
Original Sheet No. 73 Original Sheet No. 73 : Effective
GENERAL TERMS AND CONDITIONS
(2) Receipt of a complaint will be logged and the
following information will be maintained: (1) name of party,
(2) date complaint was received by Clear Creek, (3) Specific
nature of the complaint, i.e., allocation of capacity,
pending request, etc.
(3) Clear Creek shall respond initially within
forty-eight hours, or two Business Days, whichever is later,
from the date Customer's complaint is received.
(4) The complaint will be forwarded to the
appropriate party for further review/resolution. Each
complaint shall be investigated and Clear Creek shall
respond in writing within 30 Days of receipt of the party's
complaint. The response shall indicate the validity of the
complaint and what corrective action, if any, has been or
shall be taken.
(5) The complaint log will then be updated to
reflect that the response has been provided.
19.3 Communication of Pricing and Capacity Information.
Clear Creek will establish and shall maintain a
contemporaneous information method to comply, to the extent
practicable, with the Order No. 497 requirement of
contemporaneous communication to all "potential shippers" of
certain information provided to a marketing affiliate. This
information may be accessed on Clear Creek's Internet web
19.4 Procedures to Eliminate Affiliate Advantage.
Clear Creek shall implement, to the extent practicable, the
following procedures to eliminate any advantages to its
(1) Clear Creek shall contemporaneously post on
its Internet web site all capacity and storage related
information that it provides to its marketing affiliate.
(2) Clear Creek shall identify all Storage Service
Agreements with its marketing affiliate on its Internet web
site. If Clear Creek offers a storage discount in a
transaction in which an affiliated marketer is involved, it
will offer comparable discounts contemporaneously to all
similarly situated non-affiliated Customers. Clear Creek
will post notice of any such transaction involving an
affiliated marketer on its Internet web site within 24 hours