Southern Star Central Gas Pipeline, Inc.

Original Volume No. 1

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Effective Date: 07/10/2009, Docket: RP09-758-000, Status: Effective

Second Revised Sheet No. 225 Second Revised Sheet No. 225

Superseding: First Revised Sheet No. 225

 

GENERAL TERMS AND CONDITIONS

 

 

8. OPERATING CONDITIONS FOR TRANSPORTATION SERVICE (Cont'd)

 

8.9 Electronic Communication(cont'd)

 

Southern Star will use its best efforts to ensure the accuracy of

information posted on CSI; however, Southern Star shall not be

liable for the accuracy of any information posted on CSI unless

any such inaccuracy results from negligence or willful misconduct

by Southern Star.

 

Southern Star will not charge a usage fee on CSI but will include

CSI costs in its general rates stated on the applicable Tariff

Sheet Nos. 10, 10A, and 11 of this tariff. Southern Star will be

the operator of CSI.

 

8.10 Complaint Procedures

 

Shippers or potential Shippers are encouraged to first work with

Southern Star to resolve problems on an informal basis prior to

submitting a formal complaint.

 

(a) In the event of an unresolved problem, Shipper should submit

a complaint in writing to Southern Star using the following

address:

 

Southern Star Central Gas Pipeline, Inc.

Attention: Customer Services and Business Development

P.O. Box 20010

Owensboro, KY 42304-0010

 

(b) Any complaint shall state that it constitutes a complaint

pursuant to these procedures. An initial response will be

provided by Southern Star within two business days after

receipt of any such complaint. A meeting will be held

between the Shipper and Southern Star no later than 30 days

after the complaint is submitted to try to resolve the

complaint.