Carolina Gas Transmission Corporation

Original Volume No. 1

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Effective Date: 08/06/2007, Docket: RP07-519-000, Status: Effective

First Revised Sheet No. 214 First Revised Sheet No. 214 : Effective

Superseding: Original Sheet No. 214

41. COMPLAINTS

Shippers are encouraged and requested to communicate with and to work

with Pipeline’s employees to resolve problems on an informal basis,

prior to filing formal complaints. Pipeline will respond verbally to

any written complaint made by a Shipper within 48 hours and will

respond in writing to such complaint within 30 days. Formal complaints

should be directed to the following contact:

Customer Services Department

Carolina Gas Transmission Corporation

Post Office Box 11539

Columbia, South Carolina 29211-1539

Telephone: 800-784-7651

Fax: 803-217-2104

E-mail: CarolinaGas@scana.com