B-R Pipeline Company

Original Volume No. 1

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Effective Date: 01/19/2009, Docket: RP09-176-000, Status: Effective

First Revised Sheet No. 84 First Revised Sheet No. 84

Superseding: Original Sheet No. 24

GENERAL TERMS AND CONDITIONS (Continued)

17. COMPLAINT PROCEDURES

17.1 Shippers are first encouraged to work with Transporter to resolve

problems on an informal basis, prior to filing a formal complaint.

17.2 In the event of an unresolved problem, Shipper should submit a

complaint in writing to Transporter at the following address:

Robert B. Cooper, Vice President

B-R Pipeline Company

550 West Adams Street

Dept. # 143-61

Chicago, IL 60661-3676

17.3 Transporter will respond initially within 48 hours and in writing

within 30 days to such complaints.

17.4 A Shipper may also file a complaint with the Commission pursuant to

18 CFR Section 385.206 of the Commission's regulations.