Blue Lake Gas Storage Company
First Revised Volume No. 1
Contents / Previous / Next / Main Tariff Index
Effective Date: 04/01/2009, Docket: RP09-383-000, Status: Effective
Third Revised Sheet No. 131 Third Revised Sheet No. 131
Superseding: Second Revised Sheet No. 131
GENERAL TERMS AND CONDITIONS
2.6 Complaints: In the event that a Customer or potential Customer
has a complaint relative to service under this Seller's Tariff,
the Customer shall:
(a) Provide a description of the complaint, verbally or in
writing, including the identification of the Storage
request (if applicable), and communicate it to Seller.
Information regarding the appropriate contact personnel
is available via Seller's Internet Site.
(b) Within forty-eight (48) hours, or two Business Days,
whichever is later from the Day of receipt of a complaint,
Seller will respond initially to the complaint and Seller
shall respond in writing within thirty (30) Days advising
Customer or potential Customer of the disposition of the
Contact information is available via Seller's Internet Site for
any person desiring information on the availability, pricing, or
other terms of the Storage Services.
2.8 Relationship with Affiliates:
Information on any facilities that Seller's storage function
employees share with any of the marketing function employees of
its affiliate(s) will be available on its Internet Site, in
accordance with the Commission's regulations.