Black Marlin Pipeline Company

First Revised Volume No. 1

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Effective Date: 12/07/2003, Docket: RP04- 52-000, Status: Effective

Fifth Revised Sheet No. 220 Fifth Revised Sheet No. 220 : Effective

Superseding: Fourth Revised Sheet No. 220

GENERAL TERMS AND CONDITIONS

(continued)

19. REQUESTS FOR TRANSPORTATION SERVICE; COMPLAINT PROCEDURES

19.1 Requests for Transportation Service: The specific information and

format required from a Shipper for a valid request for

transportation service must indicate in capital letters at the top

"TRANSPORTATION REQUEST FORM BLACK MARLIN PIPELINE COMPANY", and

must be delivered to Transporter to the attention of Bill Eiser,

Asset Manager, via fax (713-215-3050) or email

(bill.eiser@williams.com). Information required for valid request

is included in the individual Rate Schedules for FTS and ITS.

19.2 Procedures Regarding Complaints:

(a) All complaints to be addressed under this procedure must be

in writing and mailed to:

BLACK MARLIN PIPELINE COMPANY

ATTN: Dan McVay, Director Commercial Operations

P.O. Box 1396

Houston, Texas 77251

The complaint must be specific to a particular event(s),

e.g., allocation of capacity, pending requests, etc. If the

complaint is vague and does not address a specific event(s),

it will be returned to the complainant and complainant will

be asked to provide further details.