Rockies Express Pipeline LLC (Entrega)

Second Revised Volume No. 1

Effective Date: 10/01/2009, Docket: RP09-901-000, Status: Effective

Third Revised Sheet No. 249 Third Revised Sheet No. 249

Superseding: Second Revised Sheet No. 249

GENERAL TERMS AND CONDITIONS

29. OPERATING CONDITIONS (Contd.)

29.3 COMPLAINT PROCEDURE (Contd.)

C. The Vice President, or his designee, shall communicate, as necessary, with

others concerning the complaint and the formation of an appropriate

response to it.

D. The timing and nature of subsequent communications with the complainant,

including final resolution of the matter, shall be at the discretion of the

Vice President. Every effort shall be made to resolve finally each

complaint in writing within thirty (30) Days after the complaint was

originally received. At a minimum, Transporter shall notify Shipper in

writing of the status of the complaint within thirty (30) Days of its

receipt.

E. The foregoing recognizes that individual complaints may vary greatly as to

complexity and seriousness. For this reason, the informed judgment of the

Vice President shall be relied upon in each instance for the necessary

determinations concerning such things as: (1) the exact steps to be taken

in addressing the complaint; (2) the need to involve more senior officers

in the matter; and (3) the appropriate final resolution of the complaint.

30. FERC ANNUAL CHARGE ADJUSTMENT (ACA) PROVISIONS

30.1 PURPOSE

For the purpose of funding of the Federal Energy Regulatory Commission's (FERC)

costs incurred in any fiscal Year, this Section 30 establishes an Annual Charge

Adjustment to be applicable to Transporter's Rate Schedules as set forth on the

applicable rate sheets of this Tariff. Transporter shall not recover any annual

charges recorded in FERC Account No. 928 in an NGA Section 4 rate case.

30.2 BASIS

The basis for the charge shall be the amount that is determined annually by FERC

pursuant to Docket No. RM87-3 (May 29, 1987). The ACA unit charge shall be applied

to the commodity component of rates.

30.3 REMITTANCE TO THE FERC

Transporter shall remit to the FERC, not later than 45 Days after receipt of the

Annual Charge Billing, the Total Annual Charge stated in such billing.