Centerpoint Energy Gas Transmission Company

Sixth Revised Volume No. 1

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Effective Date: 09/01/2005, Docket: RP05-513-000, Status: Effective

First Revised Sheet No. 478 First Revised Sheet No. 478 : Effective

Superseding: Original Sheet No. 478

GENERAL TERMS AND CONDITIONS

(continued)

 

17. COMPLAINTS:

 

17.1 Any person having complaints regarding the processing of requests

for service or the provision of such services under Transporter's

Tariff should provide within ninety (90) Days from the date of the

alleged occurrence (or knowledge thereof) of the event prompting

the complaint, a written description detailing the complaint,

including identifying the request or transaction involved. The

complaint should be sent to the personnel and address provided for

such purpose on Transporter's Internet Web Site.

 

Transporter shall investigate all complaints so received and shall

respond initially within forty-eight (48) hours and in writing

within thirty (30) Days after receipt of the written complaint

advising complainant of the disposition or notifying complainant

that additional time will be required to dispose of the complaint.

Complainant shall cooperate with Transporter if additional

information is required to investigate or dispose of any

complaint.