Keyspan LNG, LP (Alng)

Third Revised Volume No. 1

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Effective Date: 01/27/2003, Docket: RP03-241-000, Status: Effective

Original Sheet No. 92 Original Sheet No. 92 : Effective

 

Joseph A. Vaszily, Vice President

 

 

 

GENERAL TERMS AND CONDITIONS

(continued)

 

 

 

32. MARKETING AFFILIATE RULE COMPLIANCE PROCEDURES (continued)

 

32.3 Shared Facilities and Employees. Information on any facilities

or operating personnel that KLNG shares with its marketing

affiliates will be available on KLNG's Internet Web site. Such

information will be updated within three (3) business days of

any change.

 

32.4 KLNG shall make available upon request a copy of its marketing

affiliate Standards of Conduct Information.

 

33. COMPLAINT PROCEDURES

 

Complaints concerning any of KLNG's Order Nos. 497., et seq. or 566,

et seq. compliance procedures should be directed to KLNG's counsel

by phone at (718) 403-3073 or by fax at (718) 403-3106 with a

designation that it is a marketing affiliate regulation

complaint. KLNG shall respond initially within forty-eight (48)

hours and in writing within thirty (30) days to such complaints. In

the event the required date of KLNG's response falls on a Saturday,

Sunday, or a holiday that affects KLNG, KLNG shall respond by the

next business day.