The IT Operations Division is responsible for the day-to-day operations of the Commission IT Infrastructure and IT Customer Support. This includes:

1. Providing oversight and management of all network infrastructure operations, telecommunications systems, and office automation hardware and software.



2. Providing efficient and reliable IT systems and services to increase the Commission’s productivity and implements effective automated strategies to support the Commission.



3. Ensuring that the Commission’s IT Training needs are met and provides our external customers training on the Commission’s information systems, resources and electronic filing system.



4. Monitoring and reporting on the efficiency and effectiveness of the Commission’s IT infrastructure.



5. Overseeing and facilitating information design and architecture for the effective and efficient utilization of data to regulate and oversee the energy industry and comply with Federal legislative mandates.



6. Supporting development of a centralized information medium that promotes data transparency across the Commission and energy markets.



7. Enhancing the Commission’s collection, description, evaluation, classification, storage/archive, retrieval, manipulation, presentation and distribution of information.



8. Manages the copy equipment program.