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IT Operations Division


The IT Operations Division is responsible for the day-to-day operations of the Commission IT Infrastructure and IT Customer Support. This includes:

  1. Providing oversight and management of all network infrastructure operations, telecommunications systems, and office automation hardware and software.


  2. Providing efficient and reliable IT systems and services to increase the Commissionís productivity and implements effective automated strategies to support the Commission.


  3. Ensuring that the Commissionís IT Training needs are met and provides our external customers training on the Commissionís information systems, resources and electronic filing system.


  4. Monitoring and reporting on the efficiency and effectiveness of the Commissionís IT infrastructure.


  5. Overseeing and facilitating information design and architecture for the effective and efficient utilization of data to regulate and oversee the energy industry and comply with Federal legislative mandates.


  6. Supporting development of a centralized information medium that promotes data transparency across the Commission and energy markets.


  7. Enhancing the Commissionís collection, description, evaluation, classification, storage/archive, retrieval, manipulation, presentation and distribution of information.


  8. Manages the copy equipment program.



CONTACT
Isaac Hernandez, Director
Telephone: 202-502-8406
Email: isaac.hernandez@ferc.gov

Systems Helpline
FERC Online Support
Telephone: 202-502-6652
Toll-free: 866-208-3676
Email: ferconlinesupport@ferc.gov

Address:
888 First Street NE
Washington, D.C. 20426
 
CHIEF INFORMATION OFFICER



Updated: May 25, 2012